Your Questions, Answered
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We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
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Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
You can follow the link to enquire
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✅ Transparent, Fair Pricing (No Surprises)
We operate a clear and honest pricing structure:
A fixed first-hour charge that covers call-out, travel, diagnosis, and professional tools
Reduced ongoing rates after the first hour
No hidden extras, no inflated invoices
This approach allows us to diagnose issues properly and fix most problems on the first visit — saving you time and money.
🛠️ Proper Diagnosis — Not Guesswork
Many plumbing problems are symptoms, not the root cause. We take the time to:
Fully investigate the issue
Explain the cause in plain English
Offer the best long-term solution, not just the quickest fix
This reduces repeat breakdowns and protects your home from future damage.
🚐 Fully Equipped, Professional Service
Our vans are fully stocked with professional tools and commonly used parts, meaning:
Fewer delays
Fewer return visits
Faster repairs
We invest in quality equipment so your job is completed efficiently and to a high standard.
⭐ Proven Reputation You Can Trust
We’re proud of our:
5★ Google reviews
10/10 Checkatrade rating
Strong local reputation built on repeat customers and referrals
Our reviews reflect consistent workmanship, clear communication, and respect for customers’ homes.
🧼 Respect for Your Home
We treat every property as if it were our own:
Protective coverings used where required
Clean, tidy workmanship
Waste removed and work areas left spotless
Professional plumbing shouldn’t leave a mess behind.
📍 Truly Local & Reliable
We’re a local Sussex plumbing business, not a national call-centre contractor. That means:
Faster response times
Local knowledge
Personal service from start to finish
When you call us, you’re dealing directly with the plumber doing the work.
🔧 Quality Over “Cheap Fixes”
We’re not the cheapest — and that’s intentional. Cheap plumbing often leads to:
Temporary repairs
Repeat call-outs
Higher long-term costs
We focus on doing the job properly the first time, using quality materials and best practices.
📞 Clear Communication, Start to Finish
From your first enquiry to job completion, you’ll receive:
Honest advice
Clear explanations
Upfront expectations
No jargon, no pressure, no confusion.
Why Homeowners Choose Willow Plumbing Services
✔ Transparent pricing
✔ Proper fault diagnosis
✔ Excellent reviews
✔ Respectful, clean workmanship
✔ Local, reliable service
✔ Long-term solutions
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We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.
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Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.
Please see the review links to see real customer reviews
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Yes — we are a local, independent plumbing company, serving residential and landlord customers across Sussex and surrounding areas.
Including
Henfield, Brighton & Hove, Gatwick, Crawley, Haywards Heath, Horsham and all surrounding villages
